Returns & Refund Policy

Returns & Refund Policy for Jfasto Leathers

At Jfasto Leathers, we strive to offer high-quality leather products and a satisfying shopping experience. If you are not fully satisfied with your purchase, please review our returns and refund policy below.

1. Return Eligibility

  • Time Frame: You can request a return within 30 days of receiving your order.
  • Condition: Products must be returned in unused, unwashed, and undamaged condition. All original packaging, labels, and tags must be included with the return.
  • Exclusions: We do not accept returns on customized or personalized leather products, sale items, or gift cards.

2. How to Return an Item

  • Step 1: Contact our customer service team at [Insert contact email] or [Insert contact phone number] within 30 days of receiving your order.
  • Step 2: Provide your order number and the reason for the return.
  • Step 3: We will provide you with return instructions and a return authorization number (RA#).
  • Step 4: Pack the item securely with all original packaging, and ship it back to us using a trackable shipping method.

3. Refund Process

  • Refunds: Once the returned item is received and inspected, we will process your refund within 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

4. Exchanges

  • If you would like to exchange an item for a different size or style, please return the original product and place a new order. We cannot guarantee availability of the exchanged item, so we recommend purchasing the replacement product as soon as possible.

5. Damaged or Defective Items

  • If your leather product arrives damaged or defective, please contact us within 7 days of receipt, and we will offer a full refund or send a replacement item.
  • Please provide photos of the damage or defect along with your order number when contacting customer service.

6. Shipping Costs

  • Return Shipping: You are responsible for return shipping costs, unless the item is defective or damaged upon arrival.
  • Original Shipping Fees: Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., sending the wrong item).

7. Non-Returnable Items

  • Custom or personalized items
  • Sale or clearance items
  • Gift cards

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer service team at:

  • Email: jfastoleather@gmail.com

Thank you for shopping with Jfasto Leathers! We are committed to providing you with quality leather products and a positive experience.