Returns & Refund Policy

Policy for Returns and Refunds at Jfasto Leathers

Our goal at Jfasto Leathers is to provide excellent leather goods together with a positive purchasing experience. See our returns and refunds policy below if you're not quite happy with your purchase.

1. Eligibility for Returns

  • Time Frame: After receiving your order, you have 30 days to request a refund.
  • Condition: Items must be returned intact, unwashed, and unused. Returns must include all original tags, labels, and packing.
  • Exclusions: Gift cards, sale items, and personalized or customized leather goods are not returnable.

2. How to Return an Item

  • Step 1: Within 30 days after receiving your order, get in touch with our customer support team at [Insert contact phone number] or [Insert contact email].
  • Step 2: Give the reason for the return along with your order number.
  • Step 3: A return authorization number (RA#) and return instructions will be sent to you.
  • Step 4: Use a trackable shipping option to return the item to us after securely packing it in its original packaging.

3. The Refund Procedure

  • Refunds: We will execute your refund within five to seven business days of receiving and inspecting the returned item.
  • Refund Method:The original payment method used for the purchase will be credited with the refund.

4. Exchanges

  • Please return the original item and place a new order if you would like to exchange it for a different size or style. We advise getting the replacement product as soon as possible because we are unable to guarantee that the swapped item will be available.

5. Items that are broken or flawed

  • Please get in touch with us within seven days of receiving your leather product if it is damaged or defective, and we will either send a replacement or offer a complete refund.
  • When contacting customer care, please provide your order number and pictures of the damage or fault.

6. Cost of Shipping

  • Return postage: Unless the item is broken or faulty when it arrives, you are liable for the expense of return postage.
  • Original Shipping Costs: Unless the return is the result of a mistake on our end (such as receiving the incorrect item), shipping costs are not refunded.

7. Non-Returnable Items

  • Personalized or customized goods
  • Clearance or sale items
  • Cards for gifts

    8. Get in Touch

    If you have any enquiries about exchanges, refunds, or returns, please email our customer support staff at jfastoleather@gmail.com.

    We appreciate your purchase from Jfasto Leathers! We are dedicated to giving you a satisfying experience and high-quality leather goods.